Description
Delighted is a customer experience (CX) platform designed to gather actionable feedback and insights from customers. It helps businesses measure and improve customer satisfaction by collecting Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) data through various channels. Delighted’s intuitive platform automates survey distribution, analysis, and reporting, enabling organizations to identify trends, track sentiment, and make informed decisions to enhance customer relationships.
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Key Features:
- Multi-channel Survey Distribution: Reach customers via email, SMS, and web.
- Customizable Surveys: Design surveys to fit your specific needs and branding.
- Real-time Feedback: Collect and analyze feedback in real-time.
- Advanced Analytics: Gain insights through detailed reporting and trend analysis.
- Integration Capabilities: Seamlessly integrate with various tools and platforms.
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Our Micromerce integrations enable us to implement all your business processes and individual requirements thanks to customized configurations.However, before you start worrying about which integrations are the right combination for you, take a look at the solution packages that we have already put together for our customers over the years.